FAQs: Frequently Asked Questions
All complaints are kept confidential and are not subject to public disclosure prior to the completion of the investigation. Once completed, you can obtain a copy by submitting a Public Records request via the High Springs Police Department Records Section. Per Florida State Statute Chapter 119, there may be a charge for copying these documents. How will an investigation be classified? The results of all complaints are called findings and there are five classifications:
- Unfounded: The act of acts complained of did not occur or did not involve High Springs Police Department Members.
- No Conclusion: Insufficient evidence to clearly prove the allegation/complaint. • Sustained: The preponderance of evidence clearly proves the allegation/complaint. Guilty as charged. • Not Sustained: The Member’s actions were justified, lawful, or in accordance with Standard Operation Procedure. Not guilty.
- Withdrawn: The complainant retracted the allegation(s) through either a verbal or written statement. If the complaint is sustained, what type of corrective action/discipline will the Member receive? Correction Action/Discipline for violation of Departmental Policies can result in the following outcomes:
- Verbal Counseling
- Remedial Training
- Written Reprimand
- Suspension from Duty Without Pay
- Demotion (Ranking Members)
The High Springs Police Department has created a Complaint Brochure to inform High Springs residents and visitors of the process of making a complaint.
The brochures are also available at the Police Department Headquarters.
The average investigation takes from 30 days to 6 months to complete. This would depend on the complexity of the case, the availability of witnesses, and the involvement of other agencies, such as the State Attorney’s Office.
Members of the High Springs Police Department make every effort to perform their duties in a fair, competent, and professional manner. Many members surpass the expectations of the public by providing exceptional service above and beyond the call of duty. If you observe a High Springs Police Department Member performing their duties in a manner you think is exceptional, then we encourage you to take a moment and tell us about it.
Our Members take great pride in being recognized by Members of the public when they have performed their duties in an exceptional manner. Positive citizen commendations improve Member morale and encourage all Members to work harder to improve their individual performance and the quality of the services they provide to the public. If you would like to tell us about the exceptional service that you received, or you observed being done for someone else, you may choose to complete the Citizen Commendation/Complaint Form or write to the Chief of Police at the address provided above. Please accept our sincere gratitude for sharing your experience with us!
If you need to request a Lien Search, please contact our Building Department and/or the Billing Department at:
Building Department:
Natalie Warwick, Permit Tech
Phone#: 386-454-1416 ext 7230
Email: nwarwick [at] highsprings.us (nwarwick[at]highsprings[dot]us)
Billing Department:
Morgan Benton, Utility Billing Supervisor
Phone #: 386-454-1416 ext 7227
Email: mbenton [at] highsprings.us (mbenton[at]highsprings[dot]us)
Sign up for alerts from the High Springs Emergency Management and other Public Safety agencies in your area.
The City of High Springs utilizes a service to access important, valuable community information when you need it; welcome to Nixle. Nixle will deliver this information to you instantly through text, email, and web messages.
Notifications can also be accessed online at Nixle’s website at www.nixle.com.
Example messages may include severe weather alerts, missing children, road closures, as well as other relevant safety and community information.
The service is secure, reliable, and easy to use. You decide what information you want and whether you want it sent to your cell phone, email, or simply over the web. You can register on our Fire Department Page or text 32643 to 888777.
No, unless you deliberately make a false complaint against any Police Department Member, then you may be prosecuted criminally and/or be held civilly liable.
Please read: It is against Florida law to knowingly make a false complaint against any Member of the High Springs Police Department. Florida State Statute 837.06 reads as follows: “Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his or her official duty shall be guilty of a misdemeanor of the second degree.” What rights do Police Officers have when a complaint is made against them? Officers are protected by the Police Officer’s Bill of Rights pursuant to Florida State Statute Chapter 112 and their Collective Bargaining Agreement. Both provide that the Officer shall not be subjected to harassment, intimidation, or threats from Supervisors. Officers have a right to counsel or union representation during the investigation.
Yes. The website indexes web pages as well as PDFs, Microsoft Office documents, and text documents.
No. By default, the search results will show matches for any word within the phrase. In this example, you would receive results for all web pages and documents that contained either the word alarm or the word permit or both.
In order to search on an exact phrase, enclose your search phrase in quotations. The search results for "alarm permit" will show matches for that exact phrase.
Yes. You can exclude words by using the minus sign (-). In order to find the results of all pages that have alarm in the result but not permit, you would search for alarm -permit.