The Internal Affairs Unit's primary function is to receive, process, and investigate complaints made against members of the High Springs Police Department.
When a complaint is received, every effort is made to ensure a thorough, timely, and fair investigation of the allegation(s) contained in the complaint. The openness of the Department in the acceptance of a complaint is a principal element of professionalism and community responsiveness.
All complaints are processed and reviewed by the Internal Affairs Unit and submitted to the Chief of Police for review and final disposition.
Internal Affairs Unit duties include:
- Investigating alleged misconduct by Department Members.
- Providing assistance to Supervisors in investigations of alleged misconduct by Department Members.
- Investigating critical incidents (e.g., Officer-involved shootings, etc.).
- Record, register and control the investigation of complaints against Members.
- Maintain the confidentiality of the Internal Affairs Unit’s investigations and records.
- Prepare an annual report of incidents investigated and/or logged by the Internal Affairs Unit.
Complaint Process
All complaints will be accepted by the Internal Affairs Unit and can be received in person, by letter, by Citizen Commendation/Complaint Form, by telephone, or by E-mail.
Anonymous complaints are also accepted. The Office of the Chief of Police will review all complaints and a determination will be made to assign the complaint to the appropriate Supervisor or the Internal Affairs Unit for investigation.
Following a thorough and impartial investigation, a disposition will be rendered based on all available factual information. The complainant will be contacted at the completion of the investigation and will have an opportunity to discuss the disposition of the complaint.
- Step 1: You may contact the High Springs Police Internal Affairs Unit at (386) 454-1415 or by e-mail to IA [at] highsprings.gov (IA[at]highsprings[dot]gov). Complaints can be documented on a Citizen Commendation/Complaint Form. Forms are located in the lobby of Police Headquarters or available on our website.
- Step 2: Completed Citizen Commendation/Complaint Forms may be hand-delivered to any On-Duty Supervisor, hand-delivered to Police Headquarters (Monday through Friday 8:00 AM—4:00 PM), mailed to 23720 NW 187th Avenue High Springs, FL 32643, faxed to HSPD at (386) 454-7801, or submitted via e-mail attachment to IA [at] highsprings.gov (IA[at]highsprings[dot]gov).
- Step 3: You may at any time speak with an On-Duty Supervisor to initiate a complaint on any Member of the High Springs Police Department.
- Step 4: Upon receipt of the complaint, you will be contacted by the investigating supervisor or the Internal Affairs Unit. At this step, you may be requested to provide a sworn statement(s), produce any evidence of allegations, or discuss the complaint in detail.
- You may download a CITIZEN COMMENDATION/COMPLAINT FORM below.
- You must print, fill out, then mail, hand-deliver (Monday through Friday 8:00 AM – 4:00 PM), fax, or submit via E-mail attachment to: High Springs Police Department C/O Internal Affairs Unit 23720 NW 187th Avenue High Springs, Florida 32463 (386) 454-1415 (press option 3 for the Internal Affairs Unit) (386) 454-7801 (fax) IA [at] highsprings.gov (IA[at]highsprings[dot]gov)